FAQ
You can place an order directly on our website or contact one of our specialists via email at [email protected].
You can order anytime through our website.
No, the prices and services are the same for online orders and direct assistance. We recommend checking our website for the most up-to-date prices, as they may change.
We strive to provide complete dimensions for each product. If you have any questions, feel free to reach out to our specialists at [email protected]. Please note that dimensions listed do not include protruding features such as controls and handles; they reflect only the appliance casing. While we aim for accuracy, all sizes, weights, and measurements are approximate. The images on our website are for illustration purposes and may not represent the exact color of the product you receive, as colors can vary by manufacturer. Specifications may also change due to ongoing development and design.
No, once you’ve placed your order and received an order number, the price is guaranteed.
Yes, prices may change. We will always do our best to provide you with the best value, so we recommend checking the website or contacting our sales team for current offers and prices.
If you can add a product to your basket and select a delivery date, it is available. You can choose your delivery date during the checkout process.
We accept Switch, Visa, American Express, and MasterCard.
Yes, your payment card details are encrypted using industry-standard SSL technology to ensure your safety.
Payment is processed at the time you place your order. If an item is out of stock, we will contact you to discuss whether you’d like to wait for it or receive a refund.
Your products will be delivered by our dedicated team or a transportation company. You will be informed of the delivery method when you place your order.
We deliver appliances to any address within mainland UK and Northern Ireland.
No, we’ll send you an email with a four-hour estimated time of arrival (ETA) on the morning of your delivery to help you plan your day.
All appliances are sent from our central warehouse, and you can choose your delivery day during checkout.
If delivery is restricted due to issues like bad weather, we will block out unavailable dates when you order and will notify you on the day of delivery if rescheduling is necessary.
Yes, when placing your order, you can select a delivery date up to six weeks ahead. If you need to change it, just contact us to reschedule.
Yes, please reach out to us as soon as possible. You can rebook up to the day before delivery for your order.
We strive to deliver items at the same time, but there may be occasions when that is not possible. We will inform you if your order will arrive in multiple deliveries.
Yes, we can connect your freestanding washing machine, washer dryer, or dishwasher, which must be requested at the time of order for an additional charge. Connection will be to existing plumbing within one meter of the appliance and a suitable power source. We will also remove the transit bolts and test the appliance.
Please note that our delivery team cannot connect the appliance if:
- The old machine is not disconnected.
- Electrical/plumbing connections fail the delivery team’s testing.
- The water supply cannot be isolated or is unsuitable.
- Drainage facilities are unusable.
- Mechanical adjustments are needed for proper function.
We can also connect freestanding cookers and built-in ovens, but some induction hobs may require electrician adjustments, which will only be identified upon delivery. This service is not available in Northern Ireland, Jersey, Guernsey, and the Isles of Scilly.
Yes, our Remove & Recycle service allows our delivery drivers to take away your old appliance for recycling, starting from £25. This fee covers the cost of transporting the appliance to our recycling facility. Please ensure all appliances are disconnected from utilities before collection, as we do not offer gas or mains electrical dis